Terms and Conditions

This website is operated by [LEGAL / TRADING NAME] ([SOLE TRADER OR LIMITED COMPANY]), trading as Sadie Ozoun. Our business address is [BUSINESS ADDRESS]. Where applicable, our company registration number is [COMPANY NUMBER — if a limited company] and our VAT number is [VAT NUMBER — if VAT registered].

You can contact us at makeupbysadie@outlook.com, or through our contact page. We normally reply within 48 hours.

If we have to contact you, we will do so by email or by telephone using the details you gave us when you placed your order or created your account.

These terms apply to your use of this website, to every order you place for products or courses, and to enquiries you make about our makeup services. They do not apply to in-person makeup services themselves, which are covered by a separate booking agreement.

We may amend these terms from time to time — for example to reflect changes in law or in how we operate. The version published on this page when you place your order is the version that applies to that order. Please check this page before ordering again.

These terms are written for consumers. If you are buying as a business, some consumer protections described below (such as the right to cancel) will not apply to you.

• Products — cosmetics and makeup items sold through our shop and delivered to addresses in the United Kingdom.
• Courses — online makeup courses and masterclasses made up of video lessons, streamed through your account after purchase.
• Services — bridal, party and event makeup, arranged by enquiry and confirmed separately.

The images, descriptions and packaging shown on the website are for illustration. Cosmetic shades can appear differently on screen depending on your device, so the colour of the product you receive may vary slightly from the images.

You must be at least 18 years old to create an account, buy from us or enrol on a course. You are responsible for keeping your login details confidential and for all activity that happens under your account.

Course access is personal to you. Sharing your account, password or course links with anyone else is a breach of these terms and may result in your access being suspended or ended — see course conduct.

Please tell us as soon as possible if you think someone else has used your account without permission.

Placing an order is an offer to buy from us. Our acceptance of your order takes place when we email you to confirm it, at which point a contract comes into existence between you and us.

If we are unable to accept your order — because the item is out of stock, because we have identified an error in the price or description, or because we cannot meet a delivery deadline — we will tell you and will not charge you. If you have already paid, we will refund you in full.

We assign an order number to every order. Please quote it whenever you contact us about an order.

All prices are in pounds sterling (GBP) and include VAT where applicable. The price is the one shown on the product or course page at the time you place your order. Delivery charges are shown separately at checkout before you pay.

It is always possible that, despite our best efforts, an item may be incorrectly priced. If the correct price is higher than the price shown, we will contact you for instructions before accepting your order, and you may cancel.

Payments are processed by Stripe. We never receive or store your full card details. Depending on the payment methods available at checkout, you may be able to pay using a third-party provider such as Klarna, Clearpay or PayPal — including buy-now-pay-later options. Those services are provided by the relevant third party under its own terms and eligibility checks, and your agreement for that payment is with them, not with us. Our contract with you covers the goods or course, and our refund policy below still applies.

You must pay for products and courses before we dispatch them or grant access to them.

• We currently deliver to addresses in the United Kingdom only.
• Standard shipping is a flat charge of £1.99 per order, added at checkout.
• We aim to dispatch orders within [DISPATCH TIME, e.g. 2 working days], with delivery typically within [DELIVERY WINDOW, e.g. 3–5 working days] of dispatch. These are estimates, not guarantees.
• Unless we agree otherwise, we will deliver within 30 days of the day your order is accepted. If we miss that deadline for reasons within our control you may cancel the order and we will refund you in full.

An order is your responsibility from the time it is delivered to the address you gave us. You own the products once we have received payment in full.

If nobody is available to take delivery, the carrier will leave a note explaining how to rearrange delivery or collect the parcel. If, after a failed delivery, you do not rearrange delivery or collect the order from the carrier, we may end the contract and charge you the reasonable costs of storage and any further attempted delivery.

Your right to cancel

As a consumer, you have a legal right to change your mind about an order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have 14 days from the day you (or someone you nominate) receive the goods to tell us you are cancelling.

To cancel, email us at makeupbysadie@outlook.com with your order number and the items you wish to return. A clear statement that you are cancelling is enough — you do not need to give a reason.

Sealed cosmetics cannot be returned once opened

The right to change your mind does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed. Because our products are cosmetics applied to the skin, this exception applies to everything we sell.

In practice, this means we can only accept a return where the product is unused, unopened and in its original packaging with all seals, shrink-wrap and hygiene seals intact. Once a product has been opened, used, swatched or tested, or its seal has been broken, we cannot accept it back and no refund will be given.

Returning the items

• Send the items back to us within 14 days of telling us you are cancelling, to the return address we give you when you contact us.
• You pay the cost of return postage. We recommend using a tracked service and keeping proof of postage, as the items remain your responsibility until they reach us.
• Please pack items carefully. We may reduce your refund to reflect any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.

Your refund

We will refund you within 14 days of receiving the returned goods, or of receiving proof that you have sent them back, whichever is earlier. Refunds are made to the original payment method and include the standard delivery charge you originally paid. We do not refund the cost of returning the items to us.

We are under a legal duty to supply products that conform to this contract. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. In summary, if a product is faulty, not as described or not fit for purpose:

• up to 30 days after delivery you can reject it and get a full refund;
• up to six months after delivery, if it cannot be repaired or replaced, you are entitled to a full refund in most cases;
• after six months, if it cannot be repaired or replaced, you may be entitled to some money back.

The hygiene exception above does not apply to faulty goods — you can return an opened product if it is faulty. Where an item is faulty or misdescribed, we pay the cost of return postage. Please email us with your order number and, where possible, a photograph of the problem.

For detailed advice about your rights, visit the Citizens Advice website at citizensadvice.org.uk or call 0808 223 1133.

Please read the ingredient list and any instructions or warnings on the packaging before use, and carry out a patch test at least 24 hours before applying a new product, particularly if you have sensitive skin or known allergies.

Information on this website, and any guidance given in our courses, is for general education only and is not medical or dermatological advice. Stop using a product immediately if you experience irritation or an adverse reaction, and seek medical advice if symptoms persist. Keep cosmetics away from children and out of the eyes unless the product is intended for use around the eye area.

When you buy a course you pay once and receive access to that course through your account. Access is granted as soon as your payment is confirmed.

• We grant you a personal, non-exclusive, non-transferable, non-sublicensable licence to view the course content for your own personal and professional development.
• Access is for the lifetime of the course, meaning for as long as we continue to make that course available on this platform. If we ever have to withdraw a course permanently, we will give you reasonable notice by email so you can complete it first.
• Courses are delivered as streaming video. You will need a reliable internet connection and a compatible device. Content may not be downloaded.
• We may update, improve or reorganise course content, and may add or replace lessons, without reducing the substance of what you bought.

Our courses teach technique. They do not carry any accreditation or professional qualification unless the course page expressly says so, and we cannot guarantee any particular result, standard of work or commercial outcome.

To request a refund, both of the following must apply:

• you email us at makeupbysadie@outlook.com within 14 days of the date of purchase; and
• you have consumed no more than 25% of the course at the time of your request.

Consumption is measured by the progress recorded against your account — the proportion of the course’s lessons you have started or completed, as shown on your course page. Our records of your progress will be used to assess the request.

If both conditions are met, we will refund the amount you paid to your original payment method, normally within 14 days of approving the request. Your access to the course ends when the refund is issued.

If more than 14 days have passed, or you have consumed more than 25% of the course, we are not able to offer a refund. Bundles and multi-course purchases are assessed as a whole. Where a course was bought using a coupon or discount, we refund the amount actually paid.

This policy is separate from your legal rights. If course content is faulty, does not match its description, or is not of satisfactory quality, you have rights under the Consumer Rights Act 2015 to a repair, replacement or price reduction, and nothing here limits those rights.

All course videos, written materials, images, photographs, logos and branding on this website are owned by us or licensed to us, and are protected by copyright and other intellectual property laws.

You must not:

• share your account, password or course links with anyone else;
• download, record, screen-capture, copy or store the course videos other than as the platform allows;
• reproduce, resell, sub-license, broadcast or publish any part of the course, including on social media or in your own teaching;
• use the content to create a competing course or teaching material, or remove any copyright or ownership notice.

You may use the techniques you learn in your own professional makeup work — that is what the courses are for. What you may not do is redistribute the teaching materials themselves.

If you breach this section we may suspend or end your access without refund, and we may take further action to protect our rights.

Submitting an enquiry through this website is a request, not a confirmed booking. A booking is only confirmed once we have replied in writing to accept it and any deposit has been paid.

Deposits, travel costs, trial appointments and cancellation terms for in-person services are as follows: [BOOKING DEPOSIT, TRAVEL AND CANCELLATION TERMS]. Full details will be confirmed in writing before your booking is accepted.

You agree not to:

• use the site for any unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the site, our servers, or any account that is not yours;
• introduce viruses or other malicious code, or interfere with the proper working of the site;
• scrape, harvest or systematically extract content or data from the site without our written permission.

We do not guarantee that the site or any course will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of the site for business or operational reasons, and will try to give reasonable notice where we can.

You are responsible for making sure everyone who accesses the site through your internet connection is aware of these terms.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, and for breach of your legal rights in relation to the products and digital content we supply.

We are not liable for business losses. If you use our products or courses for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for delays or failures in performance caused by events outside our reasonable control, such as supplier or carrier failure, severe weather, power or internet outages, or the failure of a third-party platform we rely on. We will contact you as soon as possible to let you know, and you may cancel and receive a refund for any products paid for but not received if the delay is substantial.

If something has gone wrong, please email makeupbysadie@outlook.com with your order number and a description of the problem. We aim to acknowledge complaints within 5 working days and to resolve them within 30 days.

If we cannot resolve your complaint between us, you may be able to use an alternative dispute resolution scheme. Free advice is also available from Citizens Advice.

• We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if that happens.
• You may only transfer your rights or obligations under these terms to another person if we agree in writing.
• This contract is between you and us. No other person has any right to enforce any of its terms.
• Each paragraph of these terms operates separately. If any court or authority decides that any of them is unlawful, the remaining paragraphs will remain in full force.
• If we delay in enforcing this contract, or do not insist that you do anything you are required to do, that will not prevent us from taking steps against you at a later date.

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts, and if you live in Northern Ireland you can bring proceedings in either the Northern Irish or the English courts.